Please make sure you place your festive season orders early to avoid disappointment, on South African orders our last dispatch date for 2018 is 19 December and first dispatch date 3 January 2018. International orders our last dispatch date is 12 December and first dispatch date 8 January.
Once your order has been picked and packed, a tracking link will be generated. This link will be updated by our couriers as it moves on route from our warehouse to your door.
To access this link go to:
1. Click on My Account on the website
2. Click on the View order for the applicable order.
3. Click on Track order to access the tracking link.
If the link is not active, our warehouse may still be busy picking and packing. The order may still be waiting for collection. This may happen during busy periods. If so, please be patient and give us a bit more time to process the order.
For Banking EFT's: Payments made before 4PM on weekdays will get confirmed within two working days.
With Credit Card Payments: Payment confirmation is in real time. There is a short delay before the order is sent for processing, this allows us to run security checks on the payment.
If you have used the correct reference number, as provided by us, it’s not necessary.
Remember that payments will only be confirmed when the funds reflect in our account. Proof of payment is only handy to identify payments not picked up when an incorrect reference number has been used.
It takes anything from one to five working days. It depends mostly on the lead time advertised on the product page at time of placing the order.
Once your payment is confirmed the order will be processed.
In some instances lead times may change because of the volume of orders being shipped.
Once orders have been processed they’ll be delivered within one to two working days.
We’ll keep you updated, and will send status notifications as your orders gets confirmed, processed and dispatched.
Many enquiries we receive relating to difficulties processing card payments are because of 3D secure. 3D secure is a card verification measure put in place by the banks to prevent fraudsters from using your card to transact online. if you are having this problem it is most likely because your card is not registered for 3D secure. You will need to contact your bank to register your card.
If you received a coupon code this can be entered on checkout. After adding an item to your shopping basket you will be prompted to enter the code in the discount code section.
Just enter the code and press apply for the discount to be effected.